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The AquariumsWholesale Arrive Alive Guarantee

Arrive Alive Guarantee: AquariumsWholesale guarantees that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (Fedex posted time), along with clear photos of the dead coral both in the shipping bag and out of bag. In the event that a buyer does not contact AquariumsWholesale in the specified 2 hour time frame, AW reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE. No exceptions or excuses, no credit without photo. No refunds or returns on Live purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Once the livestock is in your tank, we have no control over the conditions, so no warranty is implied past delivery. If free shipping was applied to the order we will deduct all shipping costs from credit. If you have further concerns please feel free to email sales@aquariumswholesale.com

AquariumsWholesale is not responsible for carrier delays, lost packages or other acts beyond our control

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